Frequently asked questions
How do I contact the Pandstay team?
Send us a message with the form on this page and we’ll get back to you by email as soon as we can.
How do I list my pet hotel on Pandstay?
Tell us about your hotel using the contact form — include its name and location — and the team will help you set up or claim your listing.
How do I report a problem with a listing?
Use the form on this page and mention the hotel’s name and what looks wrong — we review every report and correct listings quickly.
How does booking work on Pandstay?
Pandstay connects you with the hotel — you contact them directly to confirm availability and pay them for the stay. For booking questions, contact the hotel first.