Privacy Policy
Last updated: 20 June 2026
Draft notice
This document is a draft placeholder and is pending legal review. It does not yet constitute the final terms.
1. Information we collect
We collect information you provide directly — such as your name, email, pet details, and booking information — as well as basic usage data needed to operate the service. We collect location data only when you grant permission, to show nearby pet hotels.
2. How we use information
We use your information to provide and improve the service, process bookings, communicate with you, and keep Pandstay secure. We do not sell your personal information.
3. Sharing with third parties
We share booking-related information with the pet accommodation providers you book with, and with service providers that help us operate (such as hosting and analytics). We may disclose information when required by law.
4. Data retention and security
We keep your information for as long as needed to provide the service and meet legal obligations. We use reasonable technical and organizational measures to protect your data, though no method of transmission is completely secure.
5. Your rights
You may request access to, correction of, or deletion of your personal information, subject to applicable law. To exercise these rights, contact us using the details below.